Damaged & Lost Packaging Policy

At Elegant Drip Studios, we take great care in packaging and shipping your artwork to ensure it arrives safely. However, we understand that sometimes unforeseen circumstances can result in lost or damaged packages. Please review our policy below to understand the steps to take in such cases.

Damaged Packages

If your package arrives damaged, please follow these steps:

Inspect the package upon arrival – If you notice visible damage to the packaging, take photos before opening it.
Check the artwork – Carefully inspect your artwork for any damage.
Document the damage – Take clear photos of the damaged packaging and artwork.
Contact us within 48 hours – Email us at [your email] with your order number, photos, and a description of the damage.
Resolution options – Depending on the extent of the damage, we will offer a replacement (if available), store credit, or a refund.

Lost Packages

If your order has not arrived within the expected timeframe, follow these steps:

Check your tracking number – Use the tracking information provided to check the shipment status.
Confirm your shipping address – Ensure that the shipping address provided at checkout is correct.
Allow extra time – Occasionally, shipments may be delayed due to weather or carrier issues.
Contact the shipping carrier – If the tracking status shows “Delivered” but you have not received your package, contact the carrier for further information.
Report the issue to us – If your package is still missing, contact us at [your email] with your order details. We will initiate an investigation and, if necessary, arrange for a replacement or refund.

Additional Notes

We are not responsible for lost or stolen packages marked as "Delivered" by the carrier.
Custom or limited edition pieces may not be eligible for replacements, but we will work with you on the best possible solution.
Refunds and replacements are issued at our discretion based on the evidence provided.

If you have any questions, feel free to reach out to our customer support team at [email protected].

We appreciate your support and understanding!